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This is where cab99 answers the questions we hear most often — about your account, your bKash or Rocket transactions, and how to reach support when something needs attention. Skip the search and find what you need here.
We built this FAQ page so you can resolve most account questions on your own, without waiting on a support reply. Each section below covers a real situation — the kind our members actually write in about. Whether you are trying to confirm that a bKash deposit reached your wallet, checking why a Rocket transaction is showing as pending, or simply trying to locate your account history, the answer is here or a short step away. Questions are grouped by topic: account access comes first, then payment queries, then how to reach a support agent if the page has not resolved it.
These four figures describe the structure of this FAQ page — what it handles, how it reaches you, and where it points when a question needs a live answer. Nothing here is estimated; each number reflects only what the page visibly contains.
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If none of the answers below resolve your situation, you can reach the support team through the routes listed here. These are the channels published on the site — we do not list any route we cannot stand behind. Each path connects you to someone who can look at your actual account record, not a generic script.
Open the chat icon from any page while you are signed in. The agent can pull up your account record directly and see the same transaction history you see in your wallet — no need to read out reference numbers.
Send your query to the support address shown on the Contact page. Include your registered mobile number and a brief description of the issue. Email is the path to use for payment dispute records that need a written trail.
The Help Centre, linked from your account dashboard, holds step-by-step account guides. Check there first for wallet setup, bKash linking and Rocket transfer steps before opening a chat — it often resolves the question faster.
A FAQ page is only useful if its answers reflect how the platform actually works today. We apply four practices that keep this page credible rather than letting it drift into outdated copy that sends you in the wrong direction.
Every question on this page came from an actual support conversation. We do not invent scenarios that look helpful but never happen — each entry reflects a situation a real account holder wrote in about, so the answers are grounded in genuine cases.
When a payment flow, account step or wallet process changes on the platform, this page is reviewed in the same cycle. An answer that matched a process six months ago but no longer does gets corrected before it misleads you.
We do not name deposit or withdrawal speeds we cannot verify. Where timing depends on bKash, Rocket or your bank, we say so — because a made-up number that turns out wrong damages your trust more than an honest 'it depends'.
Wherever possible, answers point to the specific screen inside your signed-in account where the relevant setting, record or form lives. Generic steps that apply to every platform help no one; account-specific navigation is what gets the problem solved.
Not every question belongs in a support queue. This page handles a wide range of situations without any wait. Here is a simple way to decide which route fits your question right now — check these four scenarios and pick the path that matches.
Use this FAQ first. The answer below explains exactly where to find the transaction reference in your wallet history and what the status codes mean. A live agent cannot see anything more than your account screen shows you.
Start with the FAQ answer on pending Rocket payments. If the steps there do not resolve it, move to live chat — the agent can cross-reference the transaction on the payment side and escalate if needed.
This is an account-security step that requires identity verification. The FAQ explains what documents are needed and where to submit them, but the actual change is completed by the support team — so start here, then open a chat to proceed.
Game-specific rules for titles like Teen Patti Superwin or Crash Skyrise are shown inside the game itself, usually under the information icon. The FAQ does not override in-game rules; open the game and check the rules panel there.
These four elements define how we have structured the account experience on this platform. They are visible in the FAQ, in your dashboard, and in how the support team responds — consistent details that show the same priorities whether you are reading a help article or talking to an agent.
Every page on the platform has a visible path back to your account dashboard. You never need to search for your wallet, your transaction history or your settings — those are anchored links, not buried in a menu tree five levels deep.
Your payment records — including each bKash and Rocket movement — are stored under the Transactions tab in your account. Reference numbers, amounts and status are all there, so you can check a query before you even open a support channel.
The FAQ page, your account dashboard and the support chat all render cleanly on a mobile browser without requiring an app download. Checking a question on your phone while a transaction is in progress takes the same steps as on desktop.
Support agents respond in the same clear, direct English used here — no script-speak, no copy-pasted boilerplate. When you explain what you see on your screen, the agent responds to what you actually described, not a generic category.
These are the questions we see most in support. Each answer points to the exact step or screen that resolves it — so you can act immediately rather than waiting for an agent reply. If your question is not here, live chat is the fastest next step.
Open the Transactions tab in your account. If the deposit shows as 'Pending', it is still being confirmed on the bKash side — this can take a few minutes depending on network load. If it shows nothing at all, check that you sent to the correct bKash number shown on the deposit screen. If the issue persists, contact live chat with your bKash transaction ID.
Every Rocket transfer generates a transaction ID that appears in the Rocket app under your payment history. In your cab99 account, the same reference is stored under Transactions once the payment is confirmed. Use that reference number if you need to raise a query with support — it is the fastest way for the team to locate your specific record.
Try the Forgot Password link on the login screen — it sends a reset link to your registered mobile number. If you no longer have access to that number, email support with your account details and a description of the situation. Do not try multiple incorrect passwords in a row; repeated failed attempts may temporarily lock the login.
Yes, but it requires identity verification because the mobile number is tied to your wallet and payment history. Check the Account Settings screen first — it shows what verification is required. You then submit the request through live chat or email, and the support team completes the change after confirming your identity.
The Transactions tab in your account shows a status for every withdrawal: Pending, Processing or Completed. When it moves to Completed, the funds have left our system. Timing after that depends on your bKash or Rocket wallet processing on their end. If the status stays on Processing longer than expected, open a chat and share the transaction reference shown in your account.
Game rules live inside each game, not in this FAQ. Open the game and look for the information or rules icon — it shows the specific round mechanics, payout structure and feature conditions for that title. This FAQ covers account, payment and support questions only. If a game round result looks incorrect, raise it through live chat with the round ID shown after the round ends.