These Terms & Conditions set out what you accept when you open and run a cab99 account: how your wallet balance is kept, how bKash and Rocket movements are recorded, what is expected of you in the lobby, and where you go when something looks wrong. Read them before your first transfer, because the rule that applies at each step is written here rather than scattered across the site.
Account access rules
Wallet and transfer records
Lobby conduct
Published support route
HOW TERMS WORK
How cab99 Terms Apply to You
Using cab99 is your choice, and by holding an account you accept these terms as they stand on the day you sign in. Nothing on this page overrides the law where you live. Whether you may open an account, add funds or take part in any game depends on your own local law and the eligible regions we can serve, so check that before you deposit. Where a rule in your region differs from a line written here, the local rule decides. We built the terms around three things you can see for yourself. Your account wallet shows the balance we hold for you, and every bKash or Rocket movement carries a reference you can match line by line against the statement in your own wallet app. The lobby tells you what a round involves before you join it. And our support route is published, so a question about any clause has somewhere to go. We revise this page when a rule changes. The version in force is the one live at the moment you sign in, and we date material changes so you can see what moved. Continuing to use the account after an update means you accept the revised terms. If you disagree with a change, close the account and write to us; we would rather answer the question than argue over wording.
bKash transfers
Rocket payments
Wallet balance in your account
Eligible regions only
Dated terms updates
INSIDE AND OUTSIDE
What These Terms Cover
A terms page is only useful if you know its edges. Ours covers the account you hold with us, the credentials you sign in with, the money movements that pass through your wallet, and the way you use the lobby. It also covers the records we keep about your account. It does not cover the agreements you already have with other companies. Your mobile wallet terms are between you and that provider, your data bundle is between you and your operator, and any site we link out to has its own rules. Game-specific mechanics sit with the round rules published in the lobby rather than here. Lobby titles from PG Soft, Pragmatic Play, Microgaming and Joker appear under these same account terms. What sits clearly inside: how you open an account, how you keep it secure, what we expect from your conduct toward other people in a live room, and the way you ask us to close an account. Read this page first, then whichever round you are about to join.
Your account and login
Everything tied to the account you hold here sits inside these terms: keeping your password private, keeping your email current, and not letting anyone else use your session. If you think somebody else has been in your account, tell us through the published support route so we can look into it.
Wallet movements
bKash and Rocket transfers, and the balance held in your account wallet, are governed here. Every movement keeps a reference you can put beside your own wallet statement. What your wallet provider's app does with that transfer, and any charges it applies, sits outside this page.
Game rounds and lobby rules
Once you join a round, the rules published for that game apply alongside these terms. Titles such as Crash Skyrise and Cricket Betsport settle on their own round rules, and where a game rule and a line here disagree about mechanics, the game rule governs for that round.
Providers outside our control
Your mobile operator, the wallet app you use, your browser and any site we link out to follow their own agreements. Network charges on your phone are yours to settle with your operator. Questions about those belong with the company that provided them, not with this policy.
YOUR OPTIONS HERE
Check Your Records, Fix Your Details
A policy is worth little if you cannot act on it. Four things are open to you at any time, and none of them needs an argument first. Start with your own record. Your account area lists the movements on your wallet, and each bKash or Rocket transfer keeps the reference issued at the time, so you can compare our line with your own statement before you raise anything. If a detail of yours is out of date, an email address you no longer read or a mobile number that changed, update it yourself and the change applies to every notice we send afterwards. When something still looks odd, ask. Write through the support route published on the site, say which record you mean, and give the reference if you have it. You can also ask us to explain a clause in plain words, or to confirm which version of the terms applied on a given date. We answer the question you asked, and if a change is needed on our side we tell you what we changed.
Open your wallet record
Your account area lists what has moved through your wallet. Each bKash or Rocket transfer carries the reference issued at the time, so put our line beside the entry in your own wallet app and see whether they agree before you raise anything.
Correct your account details
An email address you have stopped reading, or a mobile number that changed, is worth fixing the moment you spot it. Change it in your account area and everything we send afterwards reaches the right place, including a reply about a movement you later ask about.
Question a movement
If a line on your record does not match what you expected, write through the published support route and quote the reference. Say what you expected and what you saw; with the reference in hand we can look at the same record you are reading.
Ask for a clause in plain words
You are entitled to understand what you agreed to. Ask us to put a clause into everyday language, or to confirm which version of the terms was in force on a date you name, and we will answer you rather than point you back at the page.
REACHING OUR TEAM
Where to Raise a Term Question
Every route below is one we publish on the site itself, so you never have to hunt for an address buried in an old email. Pick the one that matches what you need, and keep your reference handy if the question is about a transfer. For a question about a rule or a record, the support link in the footer takes you to the same place as the help option inside your account area. Tell us the clause or the movement you are asking about, and add the reference so the first reply can be useful. If you want an answer in writing about your own details, use the contact route published on the site and write from the email registered to your account, because that is how we know the request is really yours. Two small habits save a round trip: say what you expected to happen and what you saw instead, and quote the reference number rather than describing the amount.
Support link in the site footer
The support link in the footer is the shortest route in. It reaches the same place whether you are signed in or reading the lobby as a guest, and it is where a question about these terms, an account detail or a movement on your wallet should start.
Help option inside your account
Already signed in? The help option in your account area carries your account context with the message, so you do not have to explain who you are. Name the clause or the reference you are asking about and it lands with the right record attached.
Written request from your registered email
For anything you want in writing, use the contact route published on the site and send from the email registered to your account. A request from that address is one we can act on; a request from somewhere else has to be confirmed with you first.
DATA AND ACCOUNT CARE
How We Handle Details Under These Terms
Terms about data only matter when you can see how they play out. We hold the details you give when you open an account, and the record of what that account does: what is needed to run your wallet, show your history, and answer you when you ask. Cookies do small jobs, keeping you signed in on your phone, remembering your language choice, and showing us which pages load slowly on a mobile connection. You can clear them in your browser settings; clearing the ones that hold your session will sign you out. Your login belongs to you. Keep your password private, make sure the email address on the account is one you still read, and use the published support route if you believe someone else has your details. We keep account records while the account is open and for the period that applies to us afterwards under local rules. Want a copy of what we hold, or a correction? Ask us and we will explain what we can do.
Account records we keep
The details you give when you open the account, the movements through your wallet, and the messages you send us sit in one account record. That record powers your history view and lets us answer a question about a specific transfer without asking you to repeat yourself.
Cookies and sessions
A small number of cookies keep your session open between pages and remember choices such as language. They are not there to follow you around the internet. Clearing them from your browser settings is your call, and doing so simply ends the session you are in.
Guarding your login
Your password is the key to your wallet, so keep it to yourself and never share it in a chat, even with someone who says they are from us. Change it if you are unsure, keep your registered email current, and raise anything odd through the support route the site publishes.
Keeping and correcting records
Records stay with the account while it is open, and for whatever period applies to us afterwards under local rules. If you want a copy of what we hold on you, or want a name or number corrected, ask through the published route and we will set out what can be done.
ASKED AND ANSWERED
Terms Questions We Answer Often
Most of what people ask us about these terms comes down to a handful of things: when the rules start applying, what happens when one changes, where a payment record lives, and who to write to. The questions below are the ones we see most often, answered in the same voice we use when we reply to your message. One point sits behind all of them. Whether you can open an account, move money or join a round depends on your local law and the eligible regions we serve, so the terms describe what applies where you are rather than one set of rules for everyone. Read an answer here, then check your own account area for the record it refers to. If your question is about a specific transfer, quote its reference; if it is about wording, quote the clause.
Do these terms apply from the day I open an account?
Yes. Accepting the terms is part of opening the account, and they keep applying for as long as it stays open. You are not tied to it forever: if you decide the terms no longer suit you, ask us to close the account and settle any balance you are holding.
What happens if you change a clause later?
We date the change and publish the revised page. The version in force is the one live when you next sign in. Using the account after that point means you accept the revision, so if a change matters to you, read the dated wording before you carry on.
Where can I see the record of a bKash deposit?
In your account area. Every transfer keeps the reference issued when it was made, and that reference is what to quote if you want us to look at the same movement. Put it beside the entry in your bKash app and the two should line up.
Do these terms work the same way in every country?
No. Whether you can open an account, add funds or join a round depends on your local law and the eligible regions we serve, and a local rule overrides a line written here where the two disagree. Check your position in your region first.
Can I ask you to correct or remove my details?
Ask, and we will tell you what we can do. Corrections to a name, number or email address are usually straightforward from your account area. Requests to remove records are handled against whatever retention period applies to us locally, so the answer depends on the record.
Who do I contact if a clause is unclear?
Use the support route published on the site and say which clause you mean. Name the section or quote the line, and add the reference if your question is about a movement. That way the first reply can answer you rather than ask you to repeat yourself.
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