cab99 Privacy Policy: How We Handle Your Account Data
cab99 collects only the information needed to run your account, process transactions through bKash and Rocket, and respond when you contact support. This policy explains exactly what we collect, why we keep it, and what you can do about it — your access and eligibility depend on your local law and the eligible regions we serve.
Account data protection
bKash & Rocket transaction records
Your right to review and correct
Clear support contact routes
POLICY TERMS EXPLAINED
What Data We Collect and Why
When you open an account with us, we collect the details you enter during registration — your name, contact information and login credentials. When you make a deposit or withdrawal using bKash or Rocket, we retain a record of that transaction: the amount, the method, the date and the account reference on our side. We do not store your full mobile wallet PIN or any credential that belongs to bKash or Rocket directly. We also collect device and session data — the type of browser or mobile you use, your IP address at login, and timestamps of account activity. This helps us detect unusual access and keep your account secure. Where you contact our support team, we retain that correspondence so we can follow up accurately. We do not sell your personal information to third parties, and we do not share it with advertising networks. Data shared with payment processors — including bKash and Rocket — is limited to what those providers need to complete your transaction. Retention periods follow the obligations applied to platforms serving eligible regions, and we review stored records periodically. If you stop using your account, we hold data only as long as our obligations require.
bKash transaction reference
Rocket payment record
Account login timestamp
Support correspondence log
Device and session data
POLICY SCOPE DEFINED
Where This Policy Applies and What It Covers
This policy applies to information cab99 holds directly — your account profile, payment history and support contacts. It does not extend to third-party services you access through our platform, and it does not govern how bKash or Rocket manage data on their own systems. Read the scope carefully so you know which protections apply to which part of your experience.
Account Access
Covers the data you submit when creating or updating your cab99 account — name, contact details, login history and any identity documents you provide for verification. This data is held and managed by cab99 directly.
Payment Transactions
Covers the transaction records cab99 creates when you deposit or withdraw via bKash or Rocket. We hold the reference on our side; the payment provider holds its own record under its own policy, which sits outside our scope.
Site Content and Activity
Covers browsing behaviour within your logged-in session — which sections you visit, how long your session lasts and error events. This data is used to improve account reliability and is not shared for marketing purposes.
Third-Party Services
Does not cover external links, game studios, or payment apps you navigate to outside our platform. Once you leave cab99's domain, the privacy policy of that third party applies. We have no visibility into or control over that data.
ACCOUNT HOLDER RIGHTS
Actions You Can Take Under This Policy
You have concrete choices about the data we hold. You can request a copy of your account record — the personal details and transaction history associated with your login. If any detail is incorrect, you can ask us to correct it by contacting support with the specific field and the correct value. You can also ask us what data we hold and why we are keeping it. Where we no longer have a legal or operational reason to retain certain information, we will remove it on request. These rights apply regardless of whether you are actively using your account or have stopped. Exercising them does not require you to close your account. Support contacts are listed in the section below; include your account reference so we can locate your records without delay. All requests are handled in the order they arrive. We aim to respond within the period required under the obligations relevant to eligible regions — we will not keep you waiting without acknowledgment.
Review Your Records
Request a copy of the personal data and transaction history cab99 holds for your account. Contact support with your account reference and specify what you want to see.
Correct Account Details
If your name, contact number or any stored detail is wrong, ask us to update it. Provide the current incorrect value and the correct replacement so we can act without back-and-forth.
Raise a Data Question
Not sure why we hold a particular piece of information? Ask. We will explain the purpose and the legal or operational basis in plain language, referencing this policy where relevant.
Request Data Removal
Where retention is no longer required by our obligations, you can ask us to delete your data. We will confirm what can be removed and what must be kept under applicable rules for eligible regions.
PRIVACY CONTACT ROUTES
How to Reach Us About This Policy
Three contact routes are published on the site for privacy-related questions. Use the one that suits your situation — account-specific queries go faster when you include your registered contact number or account reference in the first message.
Live Chat
Open the chat widget from any logged-in page to submit a privacy or data question directly. Include your account reference so the support team can locate your records without asking a follow-up.
Email Support
Send a written request to the support email address listed in the Help section of your account. Written requests are useful when you want a record of the exchange or are asking for data correction.
Help Centre
The Help section of your account area includes published guidance on data requests and policy questions. Check there first — many common questions about what we collect are answered without needing to contact the team.
HOW WE PROTECT DATA
Our Approach to Data Handling and Account Security
Handling your data carefully is not optional — it is part of how cab99 operates as a private member support hub. Our approach follows four consistent practices across account management, payment records, cookies and retention.
Payment Record Security
Transaction records linked to bKash and Rocket deposits or withdrawals are stored in access-controlled environments. Only the account team can retrieve a record, and only when you raise a support query or request a review.
Cookie and Session Data
We use session cookies to keep you logged in and to detect unusual activity. We do not use third-party advertising cookies. You can clear cookies from your mobile browser at any time — your account data stays intact on our side.
Retention and Deletion
We keep your data for as long as your account is active and for the period required by obligations applicable to eligible regions. Once that period passes, records are scheduled for deletion. You can ask about the retention period for any specific data type.
Policy Update Notices
When this policy changes in a way that affects how we use your data, we will post a notice in your account area before the change takes effect. You do not need to check this page periodically — we will surface material changes to you directly.
POLICY FAQ
Common Questions About Your Privacy on cab99
These questions come up regularly when members review this policy. If yours is not here, use the support contacts listed above.
What personal information does cab99 store about my account?
We store the details you submitted at registration — name, contact number, and login credentials — along with transaction records for bKash and Rocket activity and your support correspondence history. We do not store payment app PINs or external wallet credentials.
Can I see the transaction records cab99 holds for my bKash and Rocket payments?
Yes. Contact support with your account reference and ask for a transaction summary. We will provide the records on our side — the date, amount and method for each transaction. Note that bKash and Rocket hold their own records separately under their own policies.
How do I ask cab99 to correct a detail in my account?
Send a message via live chat or email support with the specific field that needs changing and the correct value. Include your account reference. We will confirm the correction once it has been applied — we do not make changes without your confirmation of the correct detail.
Does cab99 share my data with third parties or advertising networks?
No. We do not sell or share your personal information with advertising networks. Data shared with payment processors like bKash and Rocket is limited to what is needed to complete your transaction. No marketing data sharing takes place.
What happens to my data if I stop using my account?
We retain your data for the period required under the obligations applicable to eligible regions. Once that period ends, records are scheduled for removal. You can ask us for the specific retention period that applies to your account type by contacting support.
Does this privacy policy apply to game studios like PG Soft or Pragmatic Play?
No. This policy covers only the data cab99 holds directly. Game studios operate under their own data practices. When you play a title from PG Soft, Pragmatic Play, Microgaming or Joker, those providers may log session data on their own systems under their own terms.
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