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This page sets out the legal framework that governs your use of cab99, including how we handle your account data, what rights you hold, and how to raise a question with our support team. Access to cab99 depends on your local law and the eligible regions we serve.
cab99 operates subject to the laws of the jurisdiction under which it is registered. Your ability to open an account, deposit funds and use any part of the platform depends on whether doing so is lawful in your location. We do not represent that access is permitted everywhere, and it is your responsibility to confirm that local law allows you to use the platform before proceeding. When you create an account, you confirm that you meet the eligibility criteria shown at the point of registration. Our policy documents — including these terms — govern the relationship between you and the platform. Where a conflict exists between a general statement elsewhere on the site and the formal policy documents, the policy documents take effect. We review our legal materials when regulations affecting our operations change, and we publish the updated version on this page. You should check back here if you have a question about what applies to your account. Payment activity through bKash or Rocket is subject to the transaction terms you accepted at the point of deposit, in addition to the rules of those respective payment services. If you have a specific concern about a bKash or Rocket transaction that relates to policy, you can raise it through our support route.
Our policy applies to the four areas below. Third-party services — including bKash, Rocket and any game studio — operate under their own terms, which sit outside the scope of our policy.
Policy governs how you open, maintain and close your cab99 account, including how we verify identity and what steps apply when account access is disputed. It does not extend to the device or network you use to connect.
Rules on deposits, withdrawals and wallet activity through bKash and Rocket sit within scope. The payment network's own terms run in parallel; we do not override them, and a payment dispute must also follow the relevant network's process.
Pages, game lobbies, promotional notices and policy documents published on cab99 fall inside scope. Content that opens in a separate provider window — for example, a game client from PG Soft or Pragmatic Play — is governed by that provider's own terms.
Links to external services, payment processors and game studios operate outside our policy. We include those links for navigation only and cannot be held responsible for how those third parties handle your data or funds.
You hold several practical rights in relation to your cab99 account and the personal data we hold. First, you can review the records associated with your account — including transaction history for bKash and Rocket deposits — by opening the account section once signed in. If any detail in your account profile is incorrect, you can submit a correction request through our support channel; we will confirm receipt and let you know the outcome. Where we rely on your consent to process a piece of data, you may withdraw that consent at any time by contacting support — withdrawal does not affect anything we processed lawfully before that point. You can also ask what categories of data we hold about you and why. We aim to respond to data queries within a reasonable time, though the exact window depends on the complexity of the request. Rights are subject to local law in your region, so the full set available to you may vary depending on applicable regulation.
Sign in and open the account section to view your deposit history, withdrawal requests and any identity verification steps completed. bKash and Rocket transaction references appear in the transaction log.
If your registered name, contact address or any other profile field is wrong, contact support with the correct information. We will verify the change against the details held on file before updating the record.
For any question about how this policy applies to your specific situation — including a concern about a transaction or a data category we hold — send the query to our support team using the contact path shown on this page.
If you need to close your account or request deletion of your data, contact support directly. We will confirm the scope of what can be removed and what we are required by regulation to retain.
For any legal or policy query, use the contact routes below. We do not publish response times we cannot stand behind, but every message is received and reviewed by our support team.
Open the chat widget from any page on cab99 to reach our support team directly. For policy queries, describe the specific account or transaction situation so the team can route it correctly.
Send a written policy query to the support email address published in our contact section. Include your registered account identifier and a clear description of the question. Email is the recommended route for data requests.
The help section inside your signed-in account area contains published answers to common policy questions. Check there first — it may resolve your query without needing to contact the team directly.
These are the four areas where our handling practices most directly affect your account and your data. For any concern, the support routes on this page remain open.
We collect only the information needed to operate your account and process transactions through bKash or Rocket. Data is not sold to third parties. Where we share information with a payment processor or game provider, that is done solely to complete the service you requested.
cab99 uses cookies to keep your session active and to remember preferences between visits. You can adjust cookie settings through your browser at any time. Removing session cookies will sign you out and may affect how certain account features behave.
Your account is protected by the credentials you set at registration. We will never ask for your password through chat or email. If you believe your account has been accessed without your permission, contact support immediately and follow the steps shown in the account security section.
We retain transaction records and account data for the period required by applicable regulation. After that period, records are deleted or anonymised. You can ask what retention period applies to your specific data category by raising a query through support.
These questions cover the situations we hear about most often from account holders regarding legal matters, data rights and policy contact.
Access to cab99 depends on whether using the platform is lawful in your location under local law and in eligible regions. We cannot confirm legality for every situation. You are responsible for checking what your local law permits before opening or using an account.
Sign in to your cab99 account and open the transaction history section. Deposits and withdrawals made through bKash or Rocket appear there with reference numbers. If a record looks wrong, contact support with the transaction reference so we can investigate.
Yes. Send a deletion request to our support team through live chat or the email route shown on this page. We will confirm what can be deleted and what we are required to keep under applicable regulation. Some transaction records must be retained for a minimum period.
Contact support immediately through live chat. Open the account security section to review recent login activity and follow the steps shown there. Do not share your password or verification codes with anyone, including anyone claiming to represent cab99.
Contact our support team with the correct details and a description of what needs to change. We verify corrections against the records on file before updating the account. Some fields — particularly those used for identity verification — may require additional documentation.
The current version is always published on this page at cab99/legal/. We update the documents when regulation affecting our operations changes. The date shown at the top of each document reflects when it was last revised.